Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the online store operated by MB Inovacijų dialogas (trading as Brillio), registered at P. Vileišio g. 15-25, 10306 Vilnius, Lithuania. By placing an order or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our store.

2. Seller Information

3. Products and Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. Product images are for illustrative purposes only; actual products may differ slightly in appearance.

Prices are displayed inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time; the price applicable to your order is the price displayed at the time you place your order.

4. Ordering

By placing an order, you are making an offer to purchase the products. We will send you an order confirmation email upon receipt of your order. A binding contract is formed when we dispatch the goods and send you a shipping confirmation.

We reserve the right to cancel any order and refund your payment in full if we are unable to fulfil it for any reason, including stock errors or pricing mistakes.

5. Payment

Payments are accepted in euro (EUR). Payments are processed using the MakeCommerce.lt payment platform. Card payments are processed using the Stripe payment platform.

Available payment methods: online banking, payment cards and digital wallets, bank transfer, e-invoice via SABIS. The methods available for your order are shown at checkout.

Your payment details are encrypted and are not stored by us. You are responsible for any bank charges or currency conversion fees applied by your bank or card issuer.

6. Delivery

Delivery times and costs are displayed at checkout and in your order confirmation. Delivery times are estimates only and not guaranteed. We are not liable for delays caused by circumstances outside our control (e.g., carrier delays, customs clearance).

Risk of loss passes to you upon delivery to the address you provided. If a parcel is lost in transit, please contact us at [email protected].

7. Right of Withdrawal (EU Consumers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason (the "cooling-off period").

To exercise your right of withdrawal, you must inform us at [email protected] before the withdrawal period expires. You must return the goods within 14 days of notifying us. We will refund the purchase price and standard delivery costs within 14 days of receiving the returned goods or evidence of return, whichever is earlier.

The right of withdrawal does not apply to:

• Digital content delivered and activated with your prior consent.
• Personalised or custom-made goods.
• Perishable goods.
• Sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons.

8. Returns and Refunds

Items must be returned in their original condition and packaging. We reserve the right to deduct from the refund an amount for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

To initiate a return, contact us at [email protected]. Return shipping costs are your responsibility unless the product is faulty or incorrectly sent.

9. Statutory Warranty

We are legally required to deliver goods that conform to the contract. If goods are defective, you have statutory rights including repair, replacement, or refund, in accordance with applicable law (in particular, the EU Sale of Goods Directive 2019/771 as implemented in your country).

10. Limitation of Liability

To the extent permitted by applicable law, our liability for indirect, incidental, or consequential damages is excluded. Our total liability arising out of or in connection with any order shall not exceed the total amount paid for the relevant order.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Intellectual Property

All content on this store (including images, text, logos, and designs) is owned by or licensed to MB Inovacijų dialogas and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which MB Inovacijų dialogas is registered. For EU consumers, you retain the protection afforded by mandatory consumer protection laws in your country of residence.

Disputes should first be directed to us at [email protected]. The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228); EU consumers may instead contact a national alternative dispute resolution body from the Commission's directory at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

13. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page indicates the most recent revision. Continued use of our store after changes take effect constitutes acceptance of the revised Terms.

14. Contact